General Terms and Conditions of Business

1. Conclusion of contract

The conclusion of contract is governed by the provisions of the Swiss Code of Obligations. A reservation is considered as confirmed once a deposit or credit card guarantee is received. We reserve the right to charge cancellation costs to the credit card provided to us by way of guarantee.

2. Prices / means of payment

The prices are those agreed in the conclusion of contract or stated on the underlying price list. Our prices are in Swiss francs (CHF), and include service and VAT. Unless otherwise agreed, breakfast and other meals are not included in the room rates. We accept the following means of payment: American Express, Diners Club, Mastercard, Visa, JCB, Maestro, Postcard, Traveller Checks and cash. We ask for your understanding if personal cheques are not accepted. Banking details are as follows:

Bank Credit Suisse / PO Box / CH 6002 Bern
A/C No. 746200-11
Clearing 4463
IBAN CH66 0446 3074 6200 11 000

3. Rooms / cancellations

Arrival / departure times

Guest rooms are available from 3 pm on the day of arrival and until 12 noon on the day of departure. For early arrivals or late departures, the room may be made available to guests earlier or later by arrangement with the Hotel. If the room remains occupied by the guest longer without prior arrangement, the Hotel reserves the right to charge the guest 50% of the room rate up to 3 pm and 100% of the room rate after 3 pm.


Unless otherwise agreed, a room reservation may be cancelled free of charge up to 24 hours before the date and time of arrival (3 pm). In the event of a later cancellation, no-show or early departure we will invoice the agreed room rate for the duration or remaining period of the stay, in any case at least 1 night. Should the hotelier incur any losses due to a failure on the part of the guest to honour his obligations (late cancellation, no-show, late arrival, early departure), the guest will be held liable in accordance with the relevant provisions of the Swiss Code of Obligations (OR 97ff and OR 264 respectively).

Room amenities

Our rooms are equipped with bath and/or shower, radio, TV, phone, high-speed internet connection, safe, and minibar; all rooms with air conditioning.

4. Parking

The Hotel does not have its own parking facilities. However we are happy to park your car for you at the multi-storey car park immediately adjacent to the Hotel. The car park’s standard parking fees will apply. Please note that the Hotel cannot be held liable for damage caused to the vehicle during the time it is parked in the car park.

5. Pets

Pets are welcome, but are not permitted in the Restaurants. A rate of CHF 45.- per night and pet (excl. pet food) is charged to cover special cleaning costs. We reserve the right to invoice you for any damage caused by your pet.

6. Palace Spa

Our staff at the Palace Spa are there to help you select the treatments of your choice and arrange your appointments. We kindly ask you to book your appointments well in advance. Call direct on 041 416 1515 or email:

7. Liability of the Hotel

The Hotel is liable for all items brought onto the premises by guests in accordance with statutory provisions. Liability for minor negligence is expressly excluded. Should a guest come to harm or be dissatisfied with the Hotel’s services, he is to notify the Hotel immediately; otherwise he will be no longer be able to assert any rights. Should the Hotel fail to provide the agreed number of hotel rooms, it is liable to the customer for the losses incurred, provided such losses can be demonstrated. Should the Hotel be unable to provide the reserved rooms on the guest’s arrival, it will organise equivalent alternative accommodation in another hotel and pay for all additional costs such as transport, accommodation, etc., over and above the original prices as contracted. As a matter of principle all claims against the Hotel become statute-barred within six months of the guest’s departure, providing the mandatory statutory provisions do not specify longer periods.

8. Final provisions

Any amendments or additions to the contract or the reservation confirmation are to be made in writing whenever possible. Unilateral amendments or additions are null and void. In signing the contract/reservation confirmation or in unilaterally confirming a booking, you accept the General Terms & Conditions. This contract is subject to Swiss law exclusively. Lucerne / Switzerland is agreed as the exclusive place of jurisdiction by the contracting parties.